At Member’s Muse, we strive to provide our customers with high-quality digital stationery and creative resources. Your satisfaction is our top priority, and we want you to feel confident in your purchase. Please review our refund policy below to understand how we handle refunds and exchanges.
Digital Products
Due to the nature of digital products, all sales are final. Once you have purchased and downloaded a digital item, we cannot offer a refund or exchange. However, if you encounter any issues with your purchase, such as file corruption or download errors, please contact our support team within 14 days of your purchase, and we will work to resolve the issue promptly.
Refund Eligibility
Refunds may be granted under the following circumstances:
- Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us with proof of the duplicate charge, and we will issue a refund for the duplicate transaction.
- Technical Issues: If you are unable to access or download your purchased digital products due to technical errors on our end, please reach out to us. We will either assist in resolving the issue or offer a refund if the problem cannot be fixed.
How to Request a Refund
To request a refund, please contact our customer support team at support@membersmuse.com with the following information:
- Your order number
- The email address used for the purchase
- A brief description of the issue
Our team will review your request and respond within 2-3 business days. If your refund is approved, the credit will automatically be applied to your original method of payment within 5-7 business days.
Non-Refundable Circumstances
Refunds will not be granted for the following:
- Change of mind after purchase
- Failure to download or use the product due to non-technical reasons
- Requests made beyond 14 days of the purchase date
Customer Support
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us at support@membersmuse.com. We are here to assist you and ensure your experience with Member’s Muse is a positive one.
Thank you for choosing Member’s Muse. Your creativity is our passion!